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Knowledge base
Getting Started
Getting Started
5
I just signed up. Now what?
I'm trying to register, but do not have a verification code
I registered on the website, how do I listen on the App?
I registered on the App, how do I listen on the website?
I registered on Apple Podcasts or Spotify for ad-free
Accessing +PLUS
How to Listen/Watch
4
How do I listen to +PLUS on Spotify?
I am having trouble getting your RSS URL to work on my player
Is there a way to change the playback speed?
Access to the TV show
Gifts Subscriptions
Gifts Subscriptions
3
Can I gift a subscription?
I purchased a gift subscription, but they never got it.
How do I redeem a Gift Subscription?
Your Account
Managing Your Account
2
How do I change to a different +PLUS Tier?
How do I cancel?
Billing Issues
6
I got a message saying my billing did not work.
My credit card charge was rejected. What do I do?
My credit card was lost/stolen
How do I change my credit card?
Can I get a refund?
See all 6 articles
iOS & Android Billing
2
I registered on the Android App. How do I change my billing information?
I registered on an iPhone or iPad. How do I change my billing information?
Using the App
Navigation Issues
2
How do I search for an episode?
How do I delete episodes from the App?
Accessing Content
7
I downloaded the app but can’t access +PLUS content
I registered through the website then downloaded the app and it’s asking me to pay again
I got a new phone and I can’t get access to +PLUS
I registered on an iPhone, but now have an Android
Episodes cut off after just a few seconds
See all 7 articles
Other FAQs
Other FAQs
3
Can you stop sending me emails?
How do I submit a story suggestion?
What is the call-in line number?
Patreon
2
I was a Patreon subscriber and am now on +PLUS. Am I being double billed?
I am signed up through Patreon, how do I access +PLUS content?
Contact Sword And Scale Support
If you are having issues using Sword And Scale Website / iOS app / Android app, we’re here to help. You can look for answers in our help center, or contact our support agents at
support@swordandscale.com
